Question Before Purchase
About Shipment
Q:How long will my hair be shipped after I place an order?
A:Our shipping cycle is 2-3 working days. Normal stock: 360 Frontal, Frontal, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or daily customized wig, which will need more extra 2-4 days to be ready for shipment.
Q:Which express do you use? How long can I receive the parcel?
A:We use DHL, FedEx or UPS. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries for human hair;
it will take 2 weeks or 3 weeks to Asia、Europe、North America、about 1 month to South America. Africa if you only purchase synthetic wig.
Q:Do I need to pay the shipping fee?
A:Our shipping fee is free.However, there are some areas that need to charge the remote fees 20$.
Q:I am in a remote area, can you ship it?
A:Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.
Q:Can I use Po.box as the shipping address? Or billing address?
A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.However, you can use PO.box as billing address.
About Payment
Q:When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
A:We only accept pay money by Paypal ,sorry for the inconvenient
About Return Policy
Q:If I don't like it, can I return it? Can I get the full amount?
A:If you don't want your order or you place the wrong order or want a longer length and you would like to exchange the order, you need to pay for the return charge, and your refund will be reduced $20 (because of the shipping fee we paid at the beginning).Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.
